This policy applies to paid subscriptions purchased inside applications published by S3 Cubes Innovations Private Limited, including Soulene.
Where your purchase actually happens
Subscriptions are sold and billed by Apple (App Store) or Google (Google Play), not directly by us. That matters for refunds: the store holds the payment relationship, so refund requests usually have to go through them. We can still help, and we will.
1.Plans and billing
Where an application offers paid tiers, the current prices are shown in the app and on the product page before you confirm. Soulene's published plans are:
| Plan | Price | Billing |
|---|---|---|
| Basic | Free | No payment required |
| Wellness Plan | ₹449 | Monthly, auto-renewing |
| Mentor Plan | ₹4,999 | Monthly, auto-renewing |
- Billing cycles renew on the same date each month or year, depending on the plan you selected.
- All prices are in the currency shown at the time of purchase and include taxes where applicable.
- We may change subscription prices with 30 days' notice. Price changes never apply retroactively to a cycle you have already paid for.
2.Auto-renewal
Subscriptions renew automatically for successive periods until cancelled. By subscribing you authorise the store to charge your payment method on a recurring basis for the period you chose.
The 24-hour rule
Cancel at least 24 hours before the end of the current billing period. A cancellation made inside that window will not stop the next charge, because the store has already begun processing the renewal.
3.How to cancel
iPhone or iPad
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Select the subscription, then tap Cancel Subscription.
Android
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select the subscription, then tap Cancel subscription.
Deleting the app does not cancel a subscription. You must cancel through the store, otherwise billing continues.
If you cannot cancel through the store, contact us at dev@s3cubes.com and we will help.
4.What happens after you cancel
- You keep access to paid features until the end of the period you have already paid for.
- After that, the account reverts to the free tier and paid features stop.
- Your data is not deleted by cancelling. To delete it, use our Data Deletion Request form.
5.Refunds
Charges are generally non-refundable, and we do not issue pro-rata refunds for the unused part of a billing period — you keep access for the period you paid for instead. This is subject to the exceptions below and to your rights under applicable law, which this policy does not limit.
When we will support a refund
- Duplicate charge — you were billed more than once for the same period.
- Failed access — you paid but a fault on our side prevented you from using the paid features, and we could not fix it in reasonable time.
- Unauthorised charge — the purchase was made without the account holder's authorisation.
- Accidental purchase reported promptly, where the store's own policy allows a reversal.
How to request one
- Request it from the store that billed you — Apple's refund request page or Google Play's refund process. The store makes the final decision on store-billed purchases.
- Email us at support@s3cubes.com with your order or transaction id and what went wrong. We will acknowledge within 72 hours.
- Where the fault is ours, we will support your request with the store in writing.
Where a refund is approved and processed by us directly, it is issued to the original payment method within 7 to 10 business days of approval. Timing after that depends on your bank or card issuer.
6.Free tier and trials
The Basic tier is free and requires no payment. Where a free trial is offered, it converts into a paid subscription at the end of the trial unless cancelled at least 24 hours before it ends. Trials are limited to one per user per product unless stated otherwise.
7.Changes to this policy
We may update this policy. Material changes affecting existing subscribers will be notified by email or in-app before they take effect. This policy is effective as of 11 March 2026.
Read alongside our Terms & Conditions.
Questions about this document?
Write to us and a person will answer — we do not run an automated legal inbox.
S3 Cubes Innovations Private LimitedR H 79, Treasure Town, Bijalpur, Rajendra Nagar, Indore, Madhya Pradesh, India, 452012